What It Takes to Work in Front Desk / Guest Services on a Cruise Ship
The Guest Services or Front Desk team is the heart of the cruise ship when it comes to keeping guests happy. They’re the first people guests turn to with questions, problems, or anything they need help with during the cruise. If you're thinking about working in this role, it helps a lot to have hotel experience and be comfortable dealing with guests face-to-face. Let’s break down what the job involves and what’s expected from someone in this important position.