Position Summary: The Waiter provides guests with courteous and professional service, creates a pleasant dining atmosphere, and enhances the overall dining experience by anticipating guest needs.

• Position Title: Waiter
• Department: F&B Sub-Department: Restaurant
• Reports To: Restaurant Manager Head Waiter
• Direct Reports: Assistant Waiter

Essential Duties and Responsibilities

• Operational
• - Clean, organize and maintain designated service station
• - Prepare mise-en-place to ensure that the station is ready when required.
• - Provide attentive and personalized service to ensure that guest requests are fulfilled promptly.
• - Possess full knowledge of all menus presented to guests in order to answer guest questions regarding ingredients.
• - Responsible for the cleanliness, maintenance and upkeep of all equipment and ship property used to complete assigned tasks
• - Minimize breakage and loss of all equipment.
• - Use only authorized chemicals in an approved manner.
• - Respect fellow colleagues.
• - Respect and cooperate with all management decisions.
• - Attends ship and departmental meetings as required.
• - Maintain a professional appearance to meet the following standards:
• - Clean and ironed uniforms.
• - Nametag visible at all times.
• - Shower prior to shift.
• For males:
• - Hair must be well-groomed and above the collar.
• - Facial hair should be kept to a minimum.
• - Sideburns should not be lower than the ear lobe.
• - No earrings are allowed for male employees.
• - Personal jewelry should be kept to a minimum.
• - All shoes are to be clean and polished.
• - Clean and trimmed fingernails.
• For females:
• - Hair must be kept away from the face in a moderate coiffure.
• - Light polish is permitted.
• - Makeup should be tasteful and minimal.
• - Personal jewelry should be kept to a minimum.
• - Ladies may wear small earrings and one ring per hand.
• - All shoes are to be clean and polished.
• - Ladies heels are to be no higher than 1 inch

Training & Development

- Attend all meetings, training activities or classes related to the assigned position as required.

• Safety Responsibilities
• - Maintain a safe and sanitary environment for all guests and crew members.
• - Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• - Know and comply with Shipsan, the European sanitation program, and the United States Public Health
• Rules and Regulations pertaining to the assigned working area.
• - Participate in safety drills as required.
• - Comply with Marella Cruises’ Safety and Pollution Prevention Program
• - Comply with Marella Cruises’ Operating Procedures Resources.

Other Duties and Responsibilities

- As assigned

Qualifications

Knowledge, experience, skill, and/or ability

• Required
• - Fluent in written and spoken English,
• - Must be able to communicate effectively with senior management.
• - Ability to lead and make decisions.
• - Good administrative skills.
• - Experienced in coaching subordinates.
• - Must be cost and quality conscious.
• - Must adhere to specific scheduled work hours, yet be flexible if circumstances require it.
• - Work with international team members.
• - Perform assigned duties under pressure (time constraints).

Preferred

- Fluency in additional language(s)

Required computer skills

- Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and PowerPoint

- FBS/ICS Apollo Inventory system

• Education/experience/certifications
• - High School education or better.
• - Minimum of three years food related experience in a hotel, restaurant or cruise ship.
• - Standard restaurant background.
• - Good knowledge of international cuisine.
• - An equivalent combination of education and experience.
• Other Skills:
• - Knowledge of general office practices, procedures and equipment.
• - Ability to prioritize tasks and work independently.
• - Strong organizational, interpersonal and communication skills.
• - Ability to interact with senior-level management and owner representatives.
• - Must be able to deal with guests in a professional manner.
• - Display a positive attitude at all times.
• - Must be reliable, honest, punctual and friendly.
• - Make eye contact and smile sincerely when greeting guests and co-workers.
• - Maintain a pleasant facial expression or smile.
• - Acknowledge guests and co-workers.

Math Ability:

- Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

- Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment & Physical Demands:

- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this job the employee is regularly required to Stand Use hands to finger, handle, or feel; Reach with hands and arms; Talk or hear and smell.

- The employee must be able to lift or move up to 55 pounds (25 kilograms) without assistance.

Vision Requirements:

- Ability to adjust focus, depth perception, peripheral vision, distance vision, and close vision and to be able to otherwise perform the essential functions of the job in a manner that does not present danger to the employee or others with or without reasonable accommodation.

The following job acquirements are for most cruise operators including in Azamara Club Cruises, Celebrity Cruises, Royal Caribbean, Norwegian Cruise Lines, Holland America Line, Regent Seven Seas, Thomson, TUI, P&O, Aida Cruises, Costa Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Pullmantur, Crystal Cruises, Disney Cruise Line, and Fred Olsen Cruise Lines.