Norwegian Cruise Line has canceled the first voyage of the Norwegian Prima from Amsterdam, due to challenges in the supply chain. The ship of the new class was supposed to leave Amsterdam on August 17, 2022.

The Norwegian Pima was scheduled to embark on an 8-night cruise through Northern Europe, including calls to Brussels, Bergen, Geiranger, Akureyri, Isafjordur, and will end in Reykjavik, Iceland on August 25.

In a letter sent to impacted guests, Norwegian Cruise Line said, “We value your loyalty and always aspire to provide you and your loved ones with the experience of a lifetime. This is why we are so sorry to inform you that as a result of supply chain challenges, we are forced to cancel Norwegian Prima’s August 17, 2022 sailing from Amsterdam, Netherlands.”

This now means that Norwegian Prima’s first voyage with guests will depart on September 3, from Amsterdam. The 10-night cruise will end in Copenhagen on September 13.

As a result, guests will automatically receive a 100% refund of the original payment method.

NCL says the refund will be processed within 30 business days and then refunded within seven to ten business days of the processing date. Those guests who have booked a cruise using a future cruise loan will return it to the Latitude account.

In addition to a full refund and loan repayment for future cruises, the Norwegian Cruise Line is offering a 25% discount on another cruise. The discount can be combined with all available promotions at that time.

The discount will be available under Latitude orders from May 2, 2022 and can be used until May 2, 2023 on any voyage until December 31, 2023. The Norwegian Cruise Line will also cover up to $ 300 per person for all change fees air.