How to deal with negative guest comments?
One of crew members' most challenging tasks while working on cruise ships is keeping all guests happy. Different guest requirements, needs, and expectations are always hard to please. Crew members on board the ship are trained and experienced to anticipate customer expectations. Yet, no matter how hard we try- some people will always be unhappy. Regardless of the crew member's efforts, some guests are just focused on finding mistakes and something to complain about.